Helvellyn Road, Sunderland, Tyne And Wear, SR2 9JJ

0191 5947962



Hill View Infant Academy

Believe and Achieve

Complaints Procedure


Raising Concerns and Resolving Complaints


From time to time parents, and others connected with the school, will become aware of matters which cause them concern. To encourage resolution of such situations the Board of Directors have adopted a “School Complaints Procedure”.


The Academy will give careful consideration to all concerns/complaints and deal with them fairly and honestly. We will provide sufficient opportunity for any concern/complaint to be fully discussed, and aim to resolve it through open dialogue and mutual understanding. The Academy will respect people’s desire for confidentiality, wherever possible although some information sharing may be necessary to carry out a thorough investigation.


Person responsible: Mrs Claire Smith (Head Teacher)


Click the badge below to be taken to our 'polices' page where you can access the most recent complaint policy.