Raising Concerns and Resolving Complaints
From time to time parents, and others connected with the school, will become aware of matters which cause them concern. To encourage resolution of such situations the Board of Directors have adopted a “School Complaints Procedure”.
The Academy will give careful consideration to all concerns/complaints and deal with them fairly and honestly. We will provide sufficient opportunity for any concern/complaint to be fully discussed, and aim to resolve it through open dialogue and mutual understanding. The Academy will respect people’s desire for confidentiality, wherever possible although some information sharing may be necessary to carry out a thorough investigation.
Person responsible: Mrs Claire Smith (Head Teacher)